By submitting your reservation on this Site you agree to be bound by the terms and conditions of this Policy. It is your responsibility to familiarize yourself with this reservation policy. By placing a reservation with our services, you indicate that you have read this reservation policy and that you agree with and fully accept the terms of this reservation policy and authorize BLACK CAR SERVICE to charge the credit card provided for such services. If you do not agree with or fully accept the terms of this reservation policy, we ask that you do not place a reservation with us. This Reservation Policy describes the information, as part of the normal operation of our services, we collect from you and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy below because we believe you should know as much as possible about our practices so that you can make informed decisions.
1 - Our driver wages are based on gratuities and for that reason our policy is to recommend a standard 20% tip on the reservation, 20% driver gratuities will be added and charged to the credit card when booking: Luxury Vans, Stretch Limousines, Hummer Limousines, Motorcoaches.
2- BLACK CAR ORLANDO has a flight track system and send its chauffeurs to the airport only when the flight status appears as: "landed". Once the airplane is landed, we allow passengers a 30 minutes grace period for domestic flights and 1 hour for International Arrivals, after grace period the driver has a right to leave the airport premises and terminate the services without a refund.
3 - At the Cruise Terminals, if you are up to 1 hour late for your pickup time, our driver has a right to leave the premises and to terminate the services without a refund.
4 - In regards to refund, BLACK CAR SERVICE cannot reimburse a fare when the driver is on route to pick up the passenger and the trips get cancelled because customer decides to leave earlier than scheduled.
5 - No refund will be made once a reservation is made. Once reservation is made, its non-refundable and non-transferable. BLACK CAR SERVICE will charge the rate of a one way trip for NO SHOWS, CANCELLATIONS, LATE CANCEL OR CANCEL ON SITE.
6 - Vehicles cannot be loaded beyond luggage capacity. Luggage capacity: 1 large suitcase per passenger.
7 - Company is not responsible for any lost or damaged items inside or outside the vehicle. The client is responsible for check their belongings prior exiting and supervise them when driver is loading and unloading vehicles.
8 - The client assumes full financial liability for any damage to the vehicle caused during the duration of the trip by them or any members of their party.
Smoking is not permitted a fee of U$100.00 will apply for each carpet or seat burn. Any fines will be paid by the customer.
9 - The Airlines requires you to be at the airport 2 hours prior domestic flights and 3 hours prior international flights, therefore we suggest you to double the normal travel time to avoid delays. BLACK CAR SERVICE is not responsible for any missed flights.
10 - BLACK CAR SERVICE is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
11 - BLACK CAR SERVICE is Not responsible for delays or termination because of unsafe road caused by weather conditions.